Managed IT Services

Why do I need it?

Remote monitoring and management is often a basic, foundational service for a managed services provider. And since many managed services provider firms offer this service, there’s heavy competition and pressure on profit margins.

The commoditization of basic managed services has compelled managed services providers to differentiate their offerings. One popular direction is managed security services. Customers increasingly demand IT security assistance from their service providers.

Accordingly, services providers are developing managed security services practices or partnering with security vendors to provide cyber security services.

Service providers, for example, may focus on infrastructure as a service (IaaS), providing managed public cloud services in conjunction with cloud providers such as Amazon Web Services (AWS), Google and Microsoft.

Service providers may also market managed platform as a service (PaaS) offerings or partner with software as a service (SaaS) vendors such as Salesforce in the CRM space and ServiceNow in the service management market.