iPod sync error messages: "The disk could not be read from or written to"

fivemagics99's picture

Problem

When attempting to sync iPod (any model) with iTunes on Windows XP, you may run into one of the following unfriendly error messages:

"The disk could not be read from or written to,"

"The required disk could not be found"

"The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"

"The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)"

 

Reason

The digital signing of
Windows XP drivers interferes with the synchronization of your iPod. Another case of Windows-Apple incompatibility.

 

Solution

Reregistering the .dll files mentioned below should fix this issue.

  1. Close iTunes and disconnect iPod.
                
  2. Highlight the following 10 lines of text that begin with regsvr32 and copy and paste them to a new notepad file. (START -> RUN and then type "notepad" and press "OK")

    regsvr32 /s softpub.dll
    regsvr32 /s wintrust.dll
    regsvr32 /s dssenh.dll
    regsvr32 /s rsaenh.dll
    regsvr32 /s gpkcsp.dll
    regsvr32 /s sccbase.dll
    regsvr32 /s slbcsp.dll
    regsvr32 /s mssip32.dll
    regsvr32 /s cryptdlg.dll
    regsvr32 /s initpki.dll

  3. Save the file under the name of "appleipod.bat" onto your Desktop.

  4. Open the file and you will see a black window appear on the screen and disappear automatically.
              
  5. iTunes should now recognize your iPod and sync fine.
               
  6. You may now delete the "appleipod.bat" file.

If this process did not resolve the issue, your software applications which change
the appearance of Windows XP such as third party Windows skins, themes, or desktop modifications could interfere as well. Try removing these applications.

 

 

r00tk1ll's picture

This makes sense because if

This makes sense because if you never initially installed the iTunes software on the computer with that iPod it would be missing some dll's. Good job.